Frequently Asked Questions
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We are based in Honolulu, Hawaii, but we're happy to meet you wherever is most convenient. Reach out to us and we'll make it work!
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Head to our Contact page and fill out an inquiry. We'll be in touch to arrange a time to meet and chat about what you're looking for. We love getting to know the families behind every inquiry, so this first step helps us understand your lifestyle and what might be a good fit.
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Our puppies & kittens are born and raised locally, right here in Hawaii. If you'd like to know more about a specific pets background, we're happy to chat during your consultation.
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If you're ready to move forward, the process can come together quite quickly. Once we've had a chance to connect and everything feels right, we'll guide you through the next steps.
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Absolutely! We encourage it. If the puppy is on island, we'll arrange a time for you to come and meet them before any decisions are made. We're also happy to connect via FaceTime if that is more convenient for you. Reach out through our contact form and we'll set something up! We want both you and the puppy to feel comfortable. If the puppy is not yet on island, you're welcome to reserve them with a deposit to secure your spot. Contact us to get started!
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While no dog is truly 100% hypoallergenic, the number one breed that is least likely to shed is the purebred Poodle. They are a great option for those with allergies or sensitivities. Feel free to contact us and we can help guide you to the best fit for your lifestyle.
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To help us find the best match for you, please have the following ready when you reach out: your preferred breed, any size or temperament preferences, your living situation, and whether you have any allergies or other pets at home. The more we know, the better we can help! Fill out our inquiry form on the website to get started. This just helps us have a more meaningful conversation when we connect.
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Yes. A deposit is required to reserve a puppy.
Because our puppies are often reserved quickly, we encourage interested families to contact us as soon as they find a puppy they love or know they would like to join our waitlist. We prioritize families in the order that deposits are received, allowing us to plan placements fairly and efficiently.
We offer two types of deposits:
Waitlist Deposit
A waitlist deposit is for future litters or puppies that have not yet been born. This secures your place on our waitlist and gives you priority when puppies become available. Families on the waitlist are contacted in the order deposits are received and may have the opportunity to select a puppy from an upcoming litter based on availability.Reservation Deposit
A reservation deposit is for a specific puppy that has already been born. This deposit reserves that puppy exclusively for you until he or she is ready to go home. Puppies typically join their new families once they are at least 8 weeks of age and fully weaned from their mother.If you are confident that you would like to add a puppy to your family, we recommend reaching out early so we can discuss your preferences, answer any questions, and help you determine the best timing and reservation option for your needs.
All deposit amounts, terms, and policies will be clearly discussed and provided before any commitment is made. Our goal is to ensure a smooth, transparent, and enjoyable experience for both our puppies and their future families.
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Puppies & kittens are able to go home from 8 weeks of age, or once they have been fully weaned. This timeline exists for the well being of the pet, and we'll keep you updated on where your pet is in that process.
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We are based in Honolulu, Hawaii and are able to travel to the outer islands for an additional fee. Every situation is a little different, so if you're not on Oahu, reach out and we'll do our best to work something out.
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Each puppy comes with relevant health and veterinary documentation available at the time of adoption. We'll walk you through everything during the process so you know exactly what to expect.
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We understand that sometimes circumstances change. If you are ever unable to keep your pet, please contact us directly rather than rehoming them through a third party.
Please note that all sales are final and no refunds will be provided. However, we are committed to every pet we place for life. We will gladly welcome the pet back and work to responsibly find them a safe, loving, and appropriate new home.
Our goal is to ensure that every pet we place remains cared for throughout its lifetime. Pets adopted through us should never be surrendered to a shelter, humane society, or animal pound. We are always here to help and ask that you contact us first if you ever need assistance.
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Absolutely! We love connecting with like-minded people and businesses. If you have an idea in mind, we'd love to hear it! Please reach out through our Contact page and let's start a conversation!
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We do not offer payment plans at this time, however we do accept all major credit cards, Venmo, and PayPal. Please note that credit cards carry a higher processing fee, so when possible we recommend using Venmo or PayPal as they only charge 3%. If you have any questions about payment, don't hesitate to reach out - we're happy to help!
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Yes! Depending on availability, we can help source the puppy you're looking for. Fill out our inquiry contact form and we'll get back to you with options.
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We carry a wide variety of breeds, working mostly with purebreds and hard to find breeds, but also offering luxury mixes such as Doodles, Maltipoos, and more. Availability changes frequently, so be sure to sign up for our newsletter and check our website regularly to see what puppies are currently available.
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All of our puppies are vet-checked and come with health documentation. We are transparent about each puppy's background and health history so you can feel confident in your new family member.
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Absolutely! If you have your eye on a specific breed or an incoming puppy, you can place a deposit to reserve them. Contact us through our inquiry form to get started.
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Hawaii has strict biosecurity laws for incoming animals. We are experienced in navigating these requirements and can guide you through the process if you're sourcing a pet from the mainland or abroad.
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Yes! We offer delivery and transport assistance. Contact us through our inquiry form for more details and we'll work out the best arrangement for you.
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Yes! We're here for you even after your puppy comes home. If you have any questions or concerns, don't hesitate to reach out to us and we'll assist you in any way we can.
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Our affiliate links are product recommendations for everything we personally use and love for our own pets! Shopping through our links helps support Hawaii Pet Club at no extra cost to you. We appreciate every click and purchase - it means the world to us!
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You can find us on Instagram @hawaiipetclub and TikTok @hawaiipetclub! Give us a follow to stay up to date on available puppies, events, and everything Hawaii Pet Club. However, our main way of connecting with you will always be through our website, so be sure to fill out the contact form, subscribe to our newsletter, and check back regularly!
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Yes! We do our best to help where we can. If you're looking to rehome your pet, please send us the information through our contact page and we will do everything we can to help find your pet find a loving new home.
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Yes, when we're able to. If you have a pet that needs assistance, please reach out to us with as much information as possible. While we cannot guarantee that we'll be able to take every animal, we'll assess each situation based on our available space, resources, and capacity. If we're unable to help directly, we'll do our best to point you toward other local resources that may be able to assist.
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Absolutely. We believe our relationship doesn't end when your puppy goes home—it begins there. We're committed to being a lifelong resource for our families. Whether you have questions about training, nutrition, behavior, health, or simply need advice along the way, you're always welcome to call or text us. We're here to support you and your companion throughout every stage of life.
What our clients Say About Us
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What our clients Say About Us 〰
Our family is so lucky to have found Hawaii Pet Club! We were finally ready to look for a new pet after having 3 kids and had no idea where to begin. They are very knowledgeable and passionate about dogs and helped us find the perfect French bulldog that we have been wanting! They made our experience so easy and stress free. We are so happy with our newest addition to our family. Highly recommend! ♡ Amy
Our boy Ziggy wasn’t planned but he was perfect. Upon, sending him home - Hawaii Pet Club even prepared a little gift bag with his favorite toy and a framed print of his tiny puppy paws. Those special touches meant so much to us. Occasionally Ziggy will also board with Hawaii Pet Club for short stays. They take care of him like one of their own and send us updates and photos that give us peace of mind when we are away. We’ve also had the pleasure of attending one of their events and partnering with them for an event at my office. Their creativity and kindness set them apart and turned our interactions into a genuine friendship. We are so grateful we found Hawaii Pet Club.
♡ The Hinkey's
Hawaii Pet Club kept us updated every step of the way with photos and communication, and once we met Potato - we instantly fell in love. She has brought so much joy, love, and laughter into our lives and has been worth every penny. We were especially concerned about how she would get along with our 16-year-old Pomchi, but she has been the perfect companion - bringing new energy into our home while remaining gentle and loving. Potato was well-socialized and well-trained from day one, making the transition seamless. We are incredibly grateful for helping us find such an amazing addition to our family. We love her so much!♡ MariGot a question about something else?
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